DELIVERY & RETURN


Franco delivery from € 45 within Belgium, not franco is € 4.99 shipping cost, € 3.95 if you opt for a service point of delivery.
Franco delivery from € 55 within the Netherlands and Luxemburg, not franco is € 7.99 shipping cost

We deliver your gift by BPOST at home, in a postal point of your choice or at the office in the following countries: BENELUX

We deliver orders within 3 to 5 business days. This from Monday to Friday. We always try to keep the stated delivery time or even shorten it. Delivery times are subject to availability at Boxxxie or its suppliers. Our “on demand” products are always delivered according to availability at the suppliers. Here too we try to keep the delivery time as short as possible.

Because our products come from all over the world it may be that some products are a little longer on the road. To keep our ecological footprint as minimal as possible we group our orders so we have a minimum of transport.  Because of this and the fact that our products come from all over the world, it can happen that some products are temporarily out of stock.

Not satisfied with your product? You can return your order within a period of 30 days. Boxxxie will then refund the products incl. Shipping costs if the 30-day period is respected. This period is calculated from the delivery date at the customer.

To process your return, we ask you to complete this return request form.

The goods are returned at their own risk and expense in original condition and packaging with BPOST. Some products fall under the legal exceptions such as perishable goods, personalized items and products in sales. These goods cannot be returned. After checking and accepting the returned goods, Boxxxie will refund the amount within 14 days after receiving the goods. Our “on demand” products can never be returned so that the right of withdrawal on these products expires.

A damaged product? We do everything to prevent this. You can return this product within a period of 14 days. Boxxxie will then refund the products incl. Shipping costs if the period of 14 days is respected. This period is calculated from the delivery date at the customer.

To process your return, we ask you to complete this return request form.

By damaged goods we mean the following:
• goods that were damaged during transport

By damaged goods we do NOT mean damage that:
• have been caught while unpacking the goods
• incurred while trying out the goods
• incurred due to careless handling of the goods
• incurred by incorrect use, in whatever way

The goods are returned at their own risk and expense in original condition and packaging with BPOST. After checking and accepting the returned goods, Boxxxie will refund the amount within 14 days after receiving the goods.

With a returned package (refused, absent during offer, not picked up in time at the collection point or parcel machine) you have 2 options:
• option 1 : you request a new offer for your package
– after payment of the effective postage costs, your package will be sent back to you.

• option 2 you no longer wish to receive this shipment
– we refund the amount paid, after deduction of the effective return costs.

Send us an email to hello@boxxxie.eu with the following info:
Name – First name – Invoice number –  tracking code if possible
Please also mention if you choose for option 1 or option 2