DELIVERY & RETURN



FRANCO SHIPMENT

Franco delivery from € 40 within Belgium, not franco is € 4.90 shipping cost, € 3.80 if you opt for a service point of delivery.
Franco delivery from € 60 within the Netherlands and Luxemburg, not franco is € 7.90 shipping cost

WHERE WE DELIVER

We deliver your gift by BPOST at home, in a postal point of your choice or at the office in the following countries: BENELUX

DELIVERY TIME

We deliver orders within 3 to 5 business days. This from Monday to Friday. We always try to keep the stated delivery time or even shorten it. Delivery times are subject to availability at Boxxxie or its suppliers. Our “on demand” products are always delivered according to availability at the suppliers. Here too we try to keep the delivery time as short as possible.

STOCK

Because our products come from all over the world it may be that some products are a little longer on the road. To keep our ecological footprint as minimal as possible we group our orders so we have a minimum of transport.  Because of this and the fact that our products come from all over the world, it can happen that some products are temporarily out of stock.

RIGHT OF WITHDRAWAL

Not satisfied with your product? You can return your order within a period of 30 days. Boxxxie will then refund the products incl. Shipping costs if the 30-day period is respected. This period is calculated from the delivery date at the customer.

To process your return, we ask you to send us an email at hello@boxxxie.eu with the following information regarding the return shipment:

• name + full address of buyer
• account number (for refund of purchase amount)
• description + number of the product
• copy of the invoice or delivery note

The goods are returned at their own risk and expense in original condition and packaging with BPOST. Some products fall under the legal exceptions such as perishable goods, personalized items and products in sales. These goods cannot be returned. After review and acceptance of the returned goods, Boxxxie will receive the latest within 14d. refund the purchase amount upon receipt of the goods. Our “on demand” products can never be returned so that the right of withdrawal on these products expires.

DAMAGED GOODS

If you have received a damaged item, you can return it to us within 14 days. We will refund you the full amount including shipping costs. Please send an email to hello@boxxxie.eu with the following info:

• name + full address of Buyer
• account number (for refund of purchase amount)
• description of the product
• copy of the invoice or delivery note
• proof of damage. Proof of damage means a dated photo(s).

By damaged goods we mean the following:
• goods that were damaged during transport

By damaged goods we do NOT mean damage that:
• have been caught while unpacking the goods
• incurred while trying out the goods
• incurred due to careless handling of the goods
• incurred by incorrect use, in whatever way

If the return meets the above conditions, Boxxxie will refund the purchase amount within 14 days after receipt of the goods.